CANCELLATION INSURANCE

We strongly advise all travellers to take out cancellation insurance, either ours or one offering similar cover, as unforeseen circumstances may make it necessary for you to cancel your holiday.  This will save you from financial loss, provided the reason for cancellation is covered by the policy.

If you need to cancel, we suggest you phone or e-mail us immediately to let us know.  This cancellation must then be confirmed in writing by the person who sent in the booking form.

Please note that our cancellation scheme covers those conditions set out in the details following.  It does not cover cancellation due to war or terrorism, 'change of mind', emotional trauma, moving house, or an illness or condition known about before the trip was booked, etc.

Cancellation Charges For uninsured travellers, or cancellation due to an uninsured reason:   Area Cancellation before arrival day Loss   London More than 28 days (4 weeks) Deposit     Less than 28 days (4 weeks) Full Payment   Other More than 42 days (6 weeks) Deposit     Less than 42 days (6 weeks) Full Payment The Agency will make every reasonable effort to re-let the accommodation cancelled and, if successful, will make a refund less an administration fee.

Our Cancellation Scheme (Optional) Payment for this can only be accepted at the time of booking.  Should you have to cancel, the Cancellation Fee is non-refundable.  We offer this Cancellation Scheme to save our clients from unnecessary financial loss should they need to cancel for any of the reasons covered.  This is optional as we realise clients may wish to use, or may already have, alternative cancellation insurance.  Clients travelling with no cancellation insurance do so entirely at their own risk.

Cancellation Protection Fee The fee is based on the total value of the rental   Rental Premium   Up to £249 £30   From £250 to £499 £40   From £500 to £999 £50   From £1,000 to £1,999 £75   From £2,000 to £3,000 £100

Cancellation Cover In respect of accommodation costs paid in advance for which there is a contractual liability consequent upon the cancellation, and proportionately for the curtailment of a holiday caused by: Sustaining bodily injury or becoming ill The death, injury or illness of a close relative, fiance(e) or close business colleague or any person with whom the hirer has arranged to travel or reside Quarantine, witness call or jury service of hirer or of any person with whom the hirer has arranged to travel or reside Redundancy The hirer being required to be present at his home or place of business following burglary or major damage

Any person who is stated as a 'member of party' in the booking form is covered, regardless of country of residence.  The cover applies to any property booked for rental in the United Kingdom.

Exclusions 1)  Claims directly or indirectly occasioned by, happening through, or in consequence of, winter sports, mountaineering (where ropes or guides are customarily used), horse riding or racing, driving in races and rallies, pot holing, skin diving or any other underwater or underground activity, suicide, insanity, intentional self inflicted injury, the use of drugs (other than prescribed by a medical practitioner but excluding drug addiction), alcoholism, venereal disease and other sexually transmitted diseases, self exposure to needless peril (except in an attempt to save human life). 2)  Claims for pregnancy within two months of estimated date of delivery. 3)  Any consequences of war, terrorism, invasion, riot, 'force majeure', civil commotion and the like. 4)  Any claims arising from travel or holiday arrangements made or undertaken against the advice of any medical practitioner or attributable to any physical defect, infirmity, disease or recurring illness for which hospital or medical treatment or consultation has been received for that condition any time during the 6 months up to and including the booking date of the holiday.

Warranties It is warranted that, at the time of booking, the applicant and those persons on whose state of health the holiday or journey depends are in good health and free from physical defect and infirmity and that the hirer is not aware of any reason why the holiday or journey should be cancelled or abandoned.

Claims Should you have reason to cancel for any of the covered reasons, you must give immediate notification in writing to us.  You will also be asked to provide a doctor's certificate and/or any other information/documentation that we may reasonably require to support the claim where a claim is to be lodged under item 1 or 2 above.  Appropriate independent confirmation in writing will be necessary for any of the circumstances under items 3, 4 and 5 above.